Refund policy

CAKE ORDERING POLICY

For Occasion Cake Orders, please place order at least 7 days in advance up to 6months. Orders will be taken subject to availability. Certain design may have a longer lead time up to 4 weeks due to its complexity. The final price of the order will be quoted accordingly at the time we accept the order.

For Wedding Orders, please place order at least 6 weeks in advance up to 24months with deposit payment to secure the date.The final price of the order will be quoted accordingly at the time we accept the order. Please place the order earlier the better to avoid any disappointments.

Please confirm the details of the order before making the payment. (name / phone number, occasion date, cake design/ flavour, message, delivery address, final amount) Once payment is made, the order is confirmed.

Invoice will be delivered via email order@dessertswithabow.com and Whastapp +852 92805068 only. Customers are required to pay within 48 hours after our invoice is delivered. The order will be cancelled without further notice if no payment received within the time.

We only accept bank deposits to our HSBC account or pay via HSBC PayMe. All orders are only confirmed after payment is made with receipt sent to the company’s email order@dessertswithabow.com and Whastapp +852 92805068 only.

If you are unable to provide transaction proof, you may need to apply for the record from the bank.Failure to provide a transaction certificate will not be considered as a payment. Please be aware that we will not be able check our records on behalf of the customer.

No refund or changes to the design or the pick up date could be made once the order is confirmed.

If you wish to change the design of the cake after payment, extra time and cost will be calculated, the quote will be recalculated and revised accordingly.

If you wish to reschedule the pick-up date, there will be a 40% charge as rescheduling fee. Please notify us 7 working days prior to the original pick up date, otherwise we will not be able to arrange accordingly.

If the order is in production or has been completed, no cancellation, changes or refund will be accepted. In case of any dispute, Lazy Baking Ltd reserves the right of final decision.