FOOD ALLERGY DISCLAIMER
BOW Artisan Cakery is NOT an allergy-free kitchen.
We cannot guarantee that our products are free from any ingredient that may affect certain food allergies, but all efforts are made to minimise this risk.
The following ingredients are used in our kitchen:
- • Milk
- • Eggs
- • Nuts: Peanuts, Pecans, walnuts, almonds, cashews, coconut
- • Wheat & Gluten
We recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us if of any food allergies that you or your party may have.
BOW Artisan Cakery will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
Products made by BOW Artisan Cakery are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on the BOW website or social media platforms are for guidance purposes only.
For decoration purpose, certain products such as sugar flowers, fondant figurines, dummy cake, fondant balloons, cookie decorations, cake toppers, fresh flowers and leaves may include toothpicks, bamboo sticks, wires, floral tape, styrofoam fillings, acryllic or wood material. Please remove the pieces before consuming the product.
COMPLAINTS: Because of their perishable nature, cupcakes are non-returnable. This does not affect your statutory rights.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint on the date of delivery or by the time your have received the cake.
For Occasion Cakes you will need to return the cake to BOW for checking within 24hrs if the complaint relates to design/taste/texture/etc. If BOW agrees with the complaint, a suitable refund/discount will be offered.
All cakes require a signature on delivery/collection to say the customer is happy with the product they have received.
Acceptance of Cake upon collection/delivery
The customer will be asked to sign on the delivery note or sales order sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by BOW Artisan Cakery for any subsequent damage once the cake has been handed over to the customer or venue. BOW will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour or the bake of the cake.
All our products should be kept refrigerated or stored at room temperature/ air-conditioned room, out of direct sunlight on a flat surface. Recommended storage instructions are indicated on all packagings. No preservatives or additives are used in BOW products therefore they should be treated as fresh food and should be consumed within 72 hours of the delivery/collection date
- Latex Balloons - 8 hours
- Metallic Latex Balloons - 8 hours
- Crystal Balloons - 2-3 days
For a longer lifespan of the balloon:
- Please do not place it near an air-con or fan
- Please do not let it touch any water
- Please keep away from young children
DELIVERY POLICY & MISHAP DISCLAIMER
There is a delivery charge from $300 HKD. Any charges will be explained at the time of ordering, there is no additional charge for collection of orders. Please go to Collections & Deliveries for details.
According to instructions given by the Food and Environmental Hygiene Department, no products are allowed to be passed on outside our premises unless delivered by our designated delivery team.
If you chose to pick up your cake in person, BOW WILL NOT be responsible for damage to any cake once it is picked up, so please make sure you plan ahead as to how you intend to transport it.
If you chose to pick up your cake by any other drivers on behalf of yourself, it is at your own risk, BOW WILL NOT be responsible to pass the cake to the driver outside our studio and WILL NOT be responsible for any damage caused to your cake once it has left our studio.
Since every cake is a different size and shape, we do not typically have a sealed box to put it in. Make sure you have a clear, flat spot in your vehicle for transportation, ideally using a non-slip mat. We DO NOT recommend placing it on a car seat.